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New Fees for Canceling or Rescheduling Examinations Administered by Prometric:


See the section on Prometric Frequently Asked Questions below.


Prometric Registration

The following examinations are administered by Prometric on an ongoing basis:


Dental Hygiene

You must first apply to the NERB Central Office and be approved before contacting Prometric for an appointment.

Prometric's National Registration Telephone Number is1-800-797-1813. You can also register at Prometric's online registration website

Do not contact individual Prometric centers for appointments.


Prometric Testing Sites (US States and Territories, Canada)

Consult Prometric's Test Center Locator for the most up to date list of locations.


Prometric Frequently Asked Questions (FAQ):

Do I need any specific computer knowledge?

No. Computer knowledge is definitely not required for you to take computerized testing at Prometric. Before your test begins, the computer presents a simple tutorial which explains the process of selecting answers and moving around the computer screen. The time you spend in the tutorial does not count against the time allotted for the exam. The Center Administrator takes care of setting up the computer and is always available to answer any questions you may have about the computer-based testing process. In addition, a computer “Help” feature is always available.

How do I make an appointment?

You may schedule an appointment by either calling the Prometric National Registration number, 1-800-797-1813, or going online to their website at The website also provides a listing of test sites as well as an address and directions to each test center. In order to register online you must provide an e-mail address. If you schedule through the website, Prometric will send you an e-mail confirming your appointment. Please contact Prometric as far in advance of your desired test date as possible. Prometric Centers are open for testing Monday through Saturday.

Are there any requirements for admission to the center to take my exam?

You should arrive at the Prometric Center at least 30 minutes prior to your scheduled appointment to allow time for check in. In order to gain admission, you must bring two forms of personal identification, both of which must include your signature and at least one ID must contain a recent photograph. Acceptable forms of ID include: driver’s license, passport, military ID, and other forms of government identification. A credit card may be utilized as a secondary form of identification. Social Security Cards, out of date driver’s licenses, and school ID's are not considered valid ID for this purpose.

What information do I need to provide to Prometric when scheduling?

Testing Agency Name (North East Regional Board of Dental Examiners), your name, your eligibility ID (found in your online profile or on the Prometric Authorization letter sent to you via US Postal Service, daytime telephone number, the name of the exam you are registering for, an email address (if applying online), and where and when you wish to test.

May I bring any materials with me into the testing room?

No, you will not be allowed to bring any materials with you into the testing room. You may, however, lock up your personal belongings in a locker provided by Prometric.

Do Prometric Centers have facilities for special accommodations such as signers, wheelchairs, or readers?

Yes, all Prometric Centers comply with the requirements of the Americans with Disabilities Act.  Most special needs can be accommodated with permission and prior approval of the NERB.

May I cancel or reschedule an appointment after it has been scheduled?

You should call 800-967-1100 as soon as possible if you need to cancel or reschedule an appointment. Do not call your local testing center. If your are rescheduling through the internet, you are encouraged to print out a hardcopy confirming your new appointment. Additionally, Prometric’s Automated Voice Response System is available 24 hours a day, 7 days a week.  Beginning with  examinations scheduled for April 1, 2011, if you reschedule or cancel less than 30 consecutive days before a scheduled examination you will be charged a $25 fee by Prometric. If you cancel less than 5 consecutive days before a scheduled examination, your examination fee will be forfeit and you will need to reapply to take the examination.

When is the best time of the year to take the DSE or CSCE?

The best time is as soon as possible once the examination is available. The sooner you take the DSCE, the more time you have to retake it if you should fail on your first attempt. If you are taking the Dental CIF Examination you must take the DSCE by May 20TH of the year of your graduation.

When do I receive my result?

Your results are automatically forwarded to the NERB for processing. Results will be posted from the NERB as soon as possible. Usually scores are posted at the end of the first week of the month following the month in which you took the examination.

Two forms of ID are required for entry into the Prometric Center for your testing.
Two with a signature and at least one with a photo.

The Diagnostic Skills Exam (DSE) and the Computer Simulated Clinical Examination (CSCE) in Dental Hygiene are only a part of the NERB examination. The Clinical Examination(s) must also be successfully completed to achieve NERB status. Refer to your candidate manual for complete information.